Case History
Call Center
Ensure full coverage of shifts with specific skills thanks to StaffRoster.
Requirement
The main problem with scheduling shifts in a call center concerns the compatibility of the schedule with the skills of the operators, in order to guarantee full coverage of the need for operators with specific skills, which unfortunately is not always easy to achieve.
Solution
Thanks to an advanced and easy-to-use scheduling engine, StaffRoster has completely eliminated all issues related to operator skill shortages during work shifts. This has not only ensured that staffing needs are adequately met, but has also improved performance by more satisfied operators and reduced costs through the optimization of available resources.
- Requirements accurately met
- Managers satisfied with the management tool
- Resource optimization based on workloads